Thank you for shopping at LVBOAT. We are committed to providing you with a clear and transparent shipping experience. Please review our shipping policies carefully before placing your order.
1. Shipping Destinations
Currently, we ship to the following countries: United States, Canada, Mexico, and the United Kingdom. If you have any questions regarding shipping destinations, please contact us at support@lvboat.net.
Note: We do not ship to PO Boxes or APO/FPO addresses.
2. Order Processing & Transit Time
To ensure your order is delivered as quickly as possible, please note our processing timeline:
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Order Cut-off Time: 5:00 PM (GMT-08:00) Pacific Standard Time
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Handling Time: 1 – 2 Business Days (Monday – Friday)
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Transit Time: 7 – 15 Business Days (Monday – Friday)
(Note: Orders placed on weekends or public holidays will be processed on the next business day.)
3. Shipping Costs
We offer a straightforward shipping rate based on your order total. There are no hidden fees at checkout.
| Order Amount | Handling Time | Transit Time | Shipping Fee |
| Under $50.00 | 1 – 2 Business Days | 7 – 15 Business Days | $5.5 |
| $50.00 and Over | 1 – 2 Business Days | 7 – 15 Business Days | Free |
4. Taxes and Customs Duties (Tax-Free Guarantee)
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Sales Tax: All prices listed on our website are final. We do not charge any additional sales tax at checkout.
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Customs & Import Duties: We operate on a Delivered Duty Paid (DDP) basis for our customers. This means LVBOAT will cover all customs duties, import taxes, and brokerage fees. You will not be asked to pay any additional taxes or fees upon the arrival of your package. It is completely tax-free for the recipient.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can track the status of your shipment via the 17track website using your order number or tracking number. If you do not receive a tracking number within 48 hours of completing your purchase, please check your “Junk/Spam” folder first, and then contact us at support@lvboat.net.
6. Incorrect Address & Delivery Issues
Please ensure your shipping address details are correct at checkout. All orders will only be dispatched to the exact address provided. It is your responsibility to verify the address. LVBOAT cannot be held responsible for packages lost or delayed due to an incorrect address input by the customer.
7. Order Cancellations
Orders can only be canceled before they are dispatched (usually within the 1-2 business days handling period). Once an order has been shipped out and a tracking number has been generated, it cannot be canceled. If you need to refuse delivery due to force majeure after the package has been dispatched, please wait for the package to arrive and abide by our Return & Refund Policy.
8. Damaged or Missing Items Upon Delivery
When the goods are delivered, you are responsible for checking that the order is complete and undamaged. You should check the goods carefully for any visible damage before you accept the delivery. Should there be any damage at the point of delivery, you have the right to refuse the goods and let the delivery person know the reason for refusal. Please contact us immediately so we can resolve the issue.
9. Currency & Billing
All prices listed on our website are in US Dollars (USD). While you may view prices in your local currency using a currency converter, the final checkout and transaction will be processed in USD. Your bank or credit card provider will determine the exact exchange rate.