We want you to be completely satisfied with your purchase from LVBOAT. If you are not entirely happy with your order, we are here to help.
Return Window We offer a 30-day return policy. You have 30 days after receiving your item to request a return. If 30 days have passed since your item was delivered, unfortunately, we cannot offer you a refund or exchange for non-quality issues.
Return Conditions To be eligible for a return, your item must meet the following criteria:
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The item must be unused, unworn, undamaged, and in the same condition that you received it.
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It must be returned in its original packaging, including all accessories, manuals, and gifts.
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A receipt or proof of purchase is required.
Return Process To initiate a return, please contact our customer support team at support@lvboat.net. Please include your name, order number, and the reason for the return. Once your return request is approved, we will provide you with a return shipping label (for defective items) and instructions on how to send your package.
Please note: Items sent back to us without first requesting a return will not be accepted.
Return Address Please send all approved returns to the following address: KK-YDC-LMZ61 330 Greenfield Ave,Unit 3028 staten island,NY 10304 United States (US)
Return Shipping Costs
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Defective or Damaged Products: If the product is incorrect, damaged by the carrier, or defective in another way, LVBOAT will cover the full return shipping cost. We will provide a pre-paid return shipping label.
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Customer Remorse: If you purchased the wrong product, it doesn’t fit, or you simply no longer want the item, you (the customer) will be responsible for paying the return shipping costs.
Restocking Fee We do not charge any restocking fees for returns.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 1-3 business days. The credit will automatically be applied to your original method of payment.
Exchanges We only replace items if they are defective, damaged, or you received the wrong item. If you need to exchange it for the same item, send us an email at support@lvboat.net. Exchanges will be processed within 1-2 business days upon receipt of the returned item.
Taxes & Duties We cover all applicable taxes for your order; you will not be charged any additional tax fees for your purchase or return.